Overall a pretty good experience with this dealership. A few things could be better a little more attention to detail with the customer for one
The salesman new my Grandaughter could not afford an expensive car but she needed a vehicle that was reliable. They worked with her and got her into a safe reliable car at a price she could afford.
Kent was wonderful I was nervous and he really made me feel at ease even tho they laughed at my ALABAMA hoodie I had a fantastic experience Kent was awesome definitely worth the time
We had to drive to Oak Ridge to get the car after a mix-up. Was concerned about making conversation with a stranger for the long trip. Boy, was that not a problem. Kent was super easy to talk with, making me feel at ease and comfortable. Driving my new car back to Alcoa was a blast! Kent let me drive it like I already owned it. No pressure. Laughing at my braking ability. Since it was late when we arrived back I told him I would return the next morning. There was absolutely no pressure to buy it that night. ...
Kent was very knowledgeable and helpful. We chose one car and he walked us through the buying process. Great people to work with! Tom the manager and all of the rest of the staff were friendly and made us feel at home. I would recommend anyone to purchase from Ole Ben Franklin Motors in Alcoa. No high pressure.
Shopping for a new Mitsubishi Galant as an extra car for us. Salesman, Ray Gilmore, helped us decide on the vehicle. Everything was fast and easy and we had an extremely enjoyable experience. Also, made a new friend!!! Thanks, Ray!!! We'll definitely be back!!
My daughter was in the market for a dependable used car and we looked for about 3 months . After being urged by a family member to try Ole Ben Franklin in Alcoa "the Alcoa dealership not Knoxville", we went in. The first visit we did not find what my daughter needed, but the sales and finance team said they would call if something came in that could work. Well, a couple weeks later our second visit , she left with what she was looking for . We had an enjoyable experience as car buying can go. The whole sales team were ...
Great deal. Wonderful staff. I won’t shop anywhere else because they worked very hard for me. They even take care of me after the sale.
Very happy especially how we were treated.. prices were great and so happy with our purchase, wish we had gone to This store first A Ole Ben Alcoa.
Anzio was a great help, knowledgeable, and patience, Thank you for your help. I' recommend Anzio, to anybody that wants a reliable and honest man on your side. I will be back.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my ...
They made sure I got the Truck that fit my needs. Great sales staff and service. My truck did not have a spair tire and was reimbursed what I paid for it. They registered my truck and got me a new Desert Storm Veteran plate. Thanks!
Experience was outstanding! Very Family Friendly Folks, you wont buy from anywhere else! Once your apart of the Family at Ole Ben Alcoa your taken care of for Life!
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